Statement of Purpose


Braintree Health Care Limited offers a wide range of personal and practical care services to assist and support those living in the residential care setting to maintain their own lifestyles with independence, safety and respect.

We offer services to: people with learning disabilities who may have a physical disabilities, those who may present with dementia/sensory type symptoms, 365 days a year with 24 hour support.

Our registered manager is available during office hours or in the case of an emergency on call. A responsible person will be able to pass a message if outside of normal hours to an appropriate duty manager.

This Statement of Purpose for Fern Lodge sets out:

  • Our aims
  • The service we provide
  • Skills of our staff
  • Our quality assurance systems
  • Compliment and complaints process

Our Aim

We aim to:

  • offer a person centred, flexible high quality personal and practical care service
  • support individuals living at Fern Lodge
  • support service users to improve the quality of their lives
  • reduce anxieties they may feel as a result of their disability, illness or age
  • support those suffering with dementia type symptoms with sympathy, calmness and reassurance
  • ensure that environments are safe and sympathetic to the needs of the Service User

Philosophy of care

Braintree Health Care Limited recruits staff who are committed to follow the philosophy of care and well being of all the Service Users living at Fern Lodge. They will:

  • respect the individuality of all service users and protect their independence, dignity and safety
  • ensure that all service users have access to and receive the
  • highest quality of support and care, respect personal choices, (unless detrimental to their or others safety), privacy, lifestyles, customs and values of each individual in a person centred approach
  • involve service users, carers and their families in managing and developing the service we provide

Delivery of personal care services we can provide

Our registered Manager, Deputy and or Senior Staff will meet Service Users and their carers before we commence any service to them

This meeting will involve discussions and agreement on:

  • range of care services to be provided
  • level of support required
  • when this service is required
  • if emergency services are required a senior member of the team will meet with you

Braintree Health Care Limited recruits to the highest standard and supports all staff through supervision and training in line with Government Legislation, thus enabling us to deliver a high quality standard of service. Staff undertake mandatory training and where appropriate training in Dementia Care, Epileptic Care and any other speciality care that may be needed in order to meet the needs of our service users.

Our staff will ensure that:

  • each service user is valued and has the right to control their own affairs
  • each service user has control over how they live their life and to make their own decisions and express their wishes and preferences
  • all service users have equal rights and are entitled to protection against any form of discrimination or abuse

Management will ensure that all care plans are completed with Care Managers, service users, family and friends where appropriate and may include the following:

Support with:

  • dressing and undressing
  • mobility
  • feeding
  • going to the toilet and continence care
  • administration of prescribed medication
  • bathing
  • any other aspects of daily living that are required

Specialist tasks:

Service Users may require specialist support which may require assistance from suitably trained persons. This could be nurses, occupational therapists etc. Staff will only be able to undertake this support when appropriate risk assessments have been completed and suitable training. They will then be required to sign a form to indicate their competency in this task.

These tasks may include:

  • support with artificial feeding
  • changing sterile dressings
  • catheter care - changing bags and monitoring
  • tracheotomy care
  • helping with eye or ear drops
  • illiostomy and colostomy care
  • administration of rectal medication

Staff will not carry out tasks that may require the skills and expertise of clinical professionals. These tasks include:

  • cutting toenails and fingernails (if there are medical risks)
  • ear syringing
  • removing or replacing urinary catheters
  • bowel evacuation (other than suppositories)
  • bladder washouts
  • injections
  • filling oxygen cylinders
  • lifting (full training in manual handling of all staff)
  • tracheotomy care - changing tubes

We do not provide nursing care

Quality Assurance

Braintree Health Care Limited carries out an annual Quality Assurance Audit, however, regular contact with Service Users and families and resident and staff meetings ensure that needs are met and improvements are made. We will require you to complete a questionnaire to enable us to improve and monitor our service. The information gathered will enable us and The Quality Care Commission to assess the service we deliver against the Essential Standards of Quality and Safety.

The registered providers are Mr Oliver Gillie and Mr Brian Sweeney both of whom have a number of years experience in the care industry.

Our registered manager is Mrs Jenny Woolliams. Jenny has worked in the care industry for approximately 25 years, initially as a care worker in a residential care home for older people and service users with learning difficulties. She has also worked with younger adults with learning difficulties and has managed Fern Lodge a residential care home for older learning disabilities service users for the past 10 years. She also the Registered Manager for Domiciliary Agency supporting staff in two locations for a further 6 service users with their own tenancies. Jenny is a holder of the Registered Managers Award, NVQ 4 in Care,City and Guilds Advanced Management in Care, NVQ Assessor and trained in areas relating to challenging behaviour and dementia.

Staff are trained in: Deputy Manager, Mrs Mary Blackmore NVQ 4 in Management, Registered Managers Award, Dementia Care, NVQ 2 and 3, along with various workshops relating to learning disability groups.

Our staff

Our support staff have a full ranges of experience which include working in residential care and home care settings with service users, from care of the elderly, learning disabilities and physical disabilities. Included in the wealth of experience, staff have reflected their experiences and obtained NVQ2/3 and some are working towards this qualification through in house training. Various courses are always on offer and staff are encouraged to participate. All staff receive regular supervisions by their line manager and annual staff appraisal to assess overall standards and training needs are carried out.

Compliments and Complaints procedure

Braintree Health Care Limited has its own detailed Policy Statement and Procedure for receiving compliments and managing and investigating complaints from service users, carers and others. This procedure includes the right for Service Users to discuss their complaint with Care Quality Commission and Inspection Team.

We give all our service users and staff a copy of this information; it is also displayed in the office in the Policy and Procedure files and attached to this document

Our registered manager monitors the progress of all complaints. We use this information to improve our service. We also welcome any suggestions you may have that may help us to provide a better service.


Residential Care for 8 Service Users

Statement of Purpose
Fern Lodge
108 Broad Road

Telephone: 01376 550432
Fax: 01376 342938

Registered Providers: Brian Sweeney and Oliver Gillie
Registered office: 196 Court Lane, Dulwich, London, SE21 7ED
Registered Manager: Jenny Woolliams

Braintree Health Care Limited
Registered Office: 196 Court Lane, Dulwich, London SE21 7ED
August 2006